Deluxe Apartment
- 1 Double bed,1 King-size bed and 1 Sofa bed
Aparthotel · Krakow · Lesser Poland
Portal House Apartments
A modern aparthotel in the heart of Krakow, a short walk from the main square and close to family-friendly attractions.
- Central location – 300 m from Lost Souls Alley and a 5-minute walk to the main square
- High guest rating of 9.3 from over 2,500 reviews
- Spacious apartments with kitchenettes and modern bathrooms
9.3
Perfect
2579 reviews
Booking.com 9.3 · 2579 reviews
About
Portal House Apartments
Portal House Apartments is a modern aparthotel set on Swietego Krzyza, a quiet street in Krakow's old town. Its position puts you within a five-minute walk of the main square and 300 metres from family-friendly attractions like Lost Souls Alley Amusement Center. From here, most of the city's sights are reachable on foot.
Inside, the property combines hotel services with apartment-style space. Each unit comes with tea and coffee facilities, air conditioning, and a flat-screen TV, while selected apartments add balconies, fireplaces, or kitchenettes. Guests also have access to a garden, sauna, and massage services, plus practical amenities like a 24-hour reception, luggage storage, and an airport shuttle.
- No smoking on site
- Wi-Fi
- Car park
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
In brief
What works, what to weigh
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Strengths
4 reasons to book- Prime old-town location — The property sits on Swietego Krzyza, a five-minute walk from the main square and 300 metres from Lost Souls Alley. Most of Krakow's sights are within walking distance.
- Spacious, well-equipped rooms — Guests highlight large beds, modern bathrooms, and thoughtful details like coffee machines, air conditioning, and some rooms with balconies or fireplaces.
- Exceptional guest ratings — With an overall score of 9.3 and standout categories like Services (9.5), Staff (9.7), and Rooms (9.5), the property consistently earns top marks from visitors.
- Extensive breakfast variety — Multiple reviews call out the breakfast with a huge selection of options, from pastries to hot dishes, enough to feel like a feast.
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Worth weighing
4 to weigh- No pets allowed — The property has a strict no-pets policy, so those travelling with animals will need to look elsewhere.
- Limited parking — While a car park is listed, no details on availability or cost are provided. On-street parking in the old town can be challenging.
- Check-in window — Check-in is only from 14:00 to 23:59, which may not suit late-night arrivals after 23:59.
- Potential street noise — Some rooms face the street, which may bring noise from the lively old town. The property does offer courtyard-view rooms as an alternative.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Double Room
- 2 Single beds or 1 Double bed
- Street view
- Shower
- Coffee machine
- Heating
Standard Apartment
- 2 Single beds
- Courtyard view
- Shower
- Coffee machine
- Heating
Superior Apartment
- 1 Single Bed or 1 Double Bed
- Shower
- Coffee machine
- Fireplace
- Bathtub
Junior Suite
- 1 King-size bed
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
Services & Extras
- 24-hour reception
- Express check-in/out
- VIP check-in/out
- Luggage storage
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Paid airport shuttle
- Welcome drink
Rooms & Comfort
- Air conditioning
- Heating
- Sitting area
- Dressing area
- Tea and coffee facilities
- Electric kettle
- Flat-screen TV
- AM/FM alarm clock
- Safe deposit box
Food & Drink
- Dining table
- Cookware/Kitchen utensils
- Garden furniture
- Breakfast (not included)
Wellness & Leisure
- Sauna
- Back massage
- Full body massage
- Foot massage
- Billiard tables
- Table tennis
Business & Events
- Meeting/Banquet facilities
- Fax/Photocopying
Safety & Security
- 24-hour security
- Smoke detectors
- Fire extinguishers
- Key access
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 9.3/10 from 2,579 reviews
Booking.com · 9.3 · 2579 reviews
9.3Verified guest“The baby back ribs at Movida Cocktail Bar were amazing, absolutely worth every bite. The breakfast spread was huge—so many choices each morning it felt like a feast. The spacious Junior Suite had a massive bathroom, making it a dream to relax after a day of exploring.”
9.3Verified guest“A lovely, compact hotel offering great value rooms and big beds. Breakfast was decent with a good range of meals. The location is perfect, just a couple of blocks from the city centre.”
9.3Verified guest“A charming little hotel with friendly staff.”
9.3Verified guest“Offers good value for money.”
9.3Verified guest“Breakfast was filling with a wide variety, and the staff were pleasant.”
9.3Verified guest“The place was spotless, breakfast excellent, bed comfortable, and the location quiet.”
04 — Location
Getting around Krakow
The property sits in Krakow.
Old Town: Portal House Apartments is just a 5-minute walk from the main square, the heart of Krakow's historic district. You'll be surrounded by restaurants, bars, and landmarks like St. Mary's Basilica and the Cloth Hall.
Lost Souls Alley: A mere 300 metres away, this family-friendly attraction offers a unique, interactive experience that's especially popular with younger visitors. It's an easy stroll from the hotel's front door.
Public Transport: The old town's compact layout means most sights are reachable on foot, but the property also offers a paid airport shuttle and tour/ticket assistance for day trips. The main train station is within walking distance for connections further afield.
10 Swietego Krzyza, Krakow, Lesser Poland, 31-028, Poland
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 14:00-23:59
- Check-out
- By 11:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Not allowed
- Property
- 20 rooms
06 — Questions
Frequently asked
What time is check-in and check-out at Portal House Apartments?
Check-in runs from 14:00 to 23:59, and check-out is until 11:00. If you arrive after 23:59, you'll need to arrange alternative plans as the front desk won't be able to receive you.
Is there parking available?
The property lists a car park as an amenity, but details on availability and cost are not specified. Given the central old-town location, parking may be limited or paid.
Are pets allowed?
No, Portal House Apartments does not allow pets. The policy is strict, so you'll need to find pet-friendly accommodation elsewhere.
Does the hotel offer airport transfer?
Yes, an airport shuttle is available, but it is a paid service. You can also arrange tours and tickets through the property's tour desk.
Is breakfast included?
Breakfast is not mentioned as included in the room rate, but guests consistently praise the breakfast variety. Check your booking details to see if it's part of your rate or if there's an additional charge.
Are there family-friendly amenities?
Yes, the hotel provides cots on request, and the apartments are spacious enough for families. The nearby Lost Souls Alley amusement center is a hit with kids.
The bottom line
Portal House Apartments is a reliable choice for travellers who want space, comfort, and a central base in Krakow. It scores high across the board, with guests consistently praising the location, breakfast, and staff. While it's not geared to pet owners or those arriving after midnight, most visitors leave with few complaints. For a group or family looking to explore the old town on foot, this is one of the best-rated options in the area.
9.3Based on 2579 reviews and a guest rating of 9.3
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